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Client Stories

A Sampling Of Our Client Success Stories

Here are the highlights of success stories chosen from among our more than 100 clients. They represent both the diversity of clients and the breadth of services ESC offers. Our clients have used our advice and have grown, profited, or changed for the better as a result.

Seacoast Science Center: Leading the Charge for Change

The Seacoast Science Center is dedicated to helping people learn about the ocean. The Center is a vital part of New Hampshire’s culture with over 80,000 visitors each year. Last year, the Center’s leadership team embarked on a challenging top-to-bottom review of its operations. ESC consultants worked closely with the staff to develop a comprehensive business plan that is helping the Center continue its leadership role in the nonprofit community. Read the client story.

White Birch Community Center logoStrategic Planning and Community Research for White Birch Community Center

Since 1982, White Birch Community Center (WBCC) has offered a wide variety of social, recreational and educational programs for children, youth, families and older adults. Due to recent changes, Executive Director Marc Murphy and the board recognized the need to update their strategic plan.  ESC researched community needs via a needs assessment, SWOT analysis and environmental scan and helped WBCC with strategic priorities as input to a two-day retreat. Based on ESC’s guidance and recommendations, McMurphy said,   “ESC’s strategic planning process has been tremendously helpful to us. I don’t think we would be nearly as far along as we are in our thinking without their assistance.” Read the client story.

NAMI NH LogoMarketing Plan for The National Alliance on Mental Illness New Hampshire (NAMI NH)

NAMI NH is a statewide advocate and program provider for the mentally ill. During a strategic planning process with ESC in 2006, the NAMI NH board identified a lack of awareness of NAMI’s education and support programs as a top priority for improvement. After working with ESC Volunteer Consultants, NAMI NH significantly improved its awareness and appreciation among medical and mental health providers across the state. Program attendance rose; volunteer affiliate members were pleased with the increased cooperation and marketing support; and the quality of life of friends and family members of persons with mental illness improved. In recognition of their operational effectiveness, NAMI NH received the Walter J. Dunfey Corporate Fund Award for Excellence in Nonprofit Management in 2008. Read the client story.

Squam Lakes Natural Science Center LogoMarket Research And Business Plan For Squam Lakes Natural Science Center

The mission of Squam Lakes Natural Science Center (SLNSC) is to advance the understanding of ecology by exploring New Hampshire’s natural world. ESC) worked with SLNSC in 2007 to complete a market study exploring the viability of a preschool focused on nature exploration and education for young children in the Lakes Region. The Blue Heron Preschool opened in September 2010. Many parents gave great feedback during the market study phase and now their children are very happy students at Blue Heron School. Read the client story.

Ausbon Sargent Land Preservation Trust LogoMarket Research and Strategic Planning for Ausbon Sargent Land Preservation Trust

ESC teamed with Ausbon Sargent Land Preservation Trust for two market studies and a strategic plan. ESC was able to identify opportunities that increased donations 152%. Ausbon Sargent was able to add two full time land protection specialists, greatly increasing their capacity to conserve more land. They are on their way to their goal of protecting 25% of the land in the Lake Sunapee Region. Read the client story.


Harbor Homes Inc LogoStrategic Plan for Harbor Homes

ESC teamed with Harbor Homes to create a five-year strategic plan. Two years later, Harbor  Homes has increased revenue, strengthened their staff and board, and most importantly, provides permanent housing  for over  750 people per year. Read the client story.


Compass Care LogoBoard Development Plan For Compass Care

Compass Care’s flagship product provides an adult day services program which delays or prevents costly nursing home placement for frail seniors and those suffering from Alzheimer’s disease and other related dementias. ESC was engaged to do a strategic plan for Compass Care. It needed a stronger board to carry out a new strategic plan, which had been recently completed with ESC’s help. Thanks to ESC, implementation of the strategic plan was successful. The service area more than doubled, adding seven towns with 10,000 seniors. Families served rose from 30 to 70 over three years. Giving was increased by 240% to $234,000 in two years. Read the client story.

Seacoast Hospice LogoProgram Feasibility Study For Seacoast Hospice

The Seacoast Hospice provides end-of-life hospice services in southern New Hampshire. There was a desire by the organization and a market need to provide an added level of service. There were no standalone facilities in the seacoast, and only two in New Hampshire. Seacoast Hospice needed to know if the area would support such a facility and if so, what size facility? They needed a revenue model, a cost model, and an estimate of the capital needed to build and fund a new facility in the seacoast area. ESC created the New Hospice House Feasibility Study. As a result of this study, a new facility was opened in March 2007, serving more than 225 patients a year. Read the client story.

Voices Against Violence (VAV) LogoVolunteer Recruiting Plan for Voices Against Violence

Voices Against Violence (VAV) provides rape crisis and domestic violence services to Plymouth and 18 surrounding towns. ESC made recommendations on direct mail, local media strategy, increasing PSU student’s productivity, volunteer recognition, public speaking, and internet strategy. By moving the time from completion of training to first engagement with victims from months to days, the retention issues were addressed successfully. As a result of ESC’s recommendations, the recruiting goals were met in eight months and VAV was able to help more victims of violence rebuild their lives. Read the client story.